In Situ - Executive Linguistic and Cultural Service

DEUTSCH

ENGLISH

Intercultural Business Communication Management is the process of learning how to develop knowledge and awareness and putting these skills into practice in communicating across different cultures in business.

The interpretation of simple words such as 'Yes' or 'No Problem' across the cultures of the world can be diverse. Having a knowledge of the language spoken in that country alone is only the first step in success in doing business abroad and working with people from different cultures. Understanding your own business culture in relation to another's is the answer. For example, someone educated in Japan and someone educated in Germany would be very different in the way that they would have typically been taught to think in their respective education systems. In Japan, known as a "High Context" culture, reading between the lines and indirect instructions are seen as good manners, but in Germany which is known as a "low context culture" directness and clarity of communication are prized. Potential for misunderstandings to arise based on the totally different communication styles is high.

Culture is the silent language

Intercultural training will be of benefit to you if:

-You are involved in international projects
- You work with colleagues and partners in other countries
- You wish to expand your activities outside of your home country
- You wish to market and advertise your products beyond national borders
- You have to negotiate with or make presentations to other nations
- Your company is merging or being taken over

Course outline - Intercultural Business Communication

- Business culture as a science - Concrete intercultural theories
- The most prominent areas of cultural dissent cross culture
-      + Leadership (respect, decision making, hierarchy)
-      + Organisation (teamwork, time keeping)
-      + Communication (style, pace, tone, non-verbal signals)
- Case study - international negotiation. Participants observe and analyse
- Personal cultural profile
- Tools for cultural adaptation
- Use of "Globish" (global English) and interpreting common phrases (i.e."no problem")
- Review and development of action plan

Course Outline - Doing business in your target country

These courses are designed for delegates who need to learn how to do business in a specific country. Specialists are available for all countries including UK, USA, Germany, Dubai, Japan, China and India.
A doing business in course typically includes:

- Own country/target country communication styles compared
- Cultural values and attitudes (time, space, group dynamics, authority,tasks, relationships)
- Own country vs target country business etiquette
- management styles in own country vs target country
- Leadership and decision making in both countries
- Team working selection in both countries and motivation and feedback
- Presentation and listening styles from both countries
- Language issues in target country
- Follow-up telephone sessions

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	Intercultural Business Communication

	Management Coaching

	Interview, CV & Career Coachiing

	1-to-1 Business English Sessions

	Business English Skills Seminars

	Accent Coaching

	Cambridge Business Exams

	TOEIC Business Exams

	English for Real Estate